State Farm® Insurance Agent Tony Hefner
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dana Hallman
November 7, 2024
5
out of
5
rating by Dana Hallman
"Nick Dennis has been my account rep for years. Super friendly and great to talk to, always helpful with any of my questions."
We responded:
"Thank you so much for your kind words, Dana! We're thrilled to hear that Nick has been able to assist you with your insurance needs over the years. He truly strives to provide excellent service and build lasting relationships with our customers. We appreciate your continued trust in our office, and we look forward to serving you for many years to come. If you ever need anything else, don't hesitate to reach out! - Tony"
Sonya Thigpen
November 2, 2024
5
out of
5
rating by Sonya Thigpen
"The staff is friendly, kind, and knowledgeable. I'm new here to Charlotte and one day I was having a meltdown, feeling overwhelmed and Tony happened to answer the phone when I called. He talked to me like we've known each other for years and I've never actually met him in person or over the phone. He helped me realize the importance of how precious life is. All this to say this state farm agency is phenomenal."
We responded:
"Sonya, thank you so much for sharing your experience! I am so thrilled to hear that I was able to provide you with the support you needed during a tough time. Our team strives to create a welcoming environment, and it’s wonderful to know that our service made a positive impact on you. Welcome to Charlotte, and please don’t hesitate to reach out if you need anything else—we’re here for you! - Tony"
Alexa Ricci
October 30, 2024
5
out of
5
rating by Alexa Ricci
"Have worked with this group for 10 years now and they are always responsive and helpful to me when I have questions or need modifications to my policies"
We responded:
"Thank you so much for your kind words, Alexa! We truly appreciate your loyalty over the past 10 years. It's our goal to provide responsive and helpful service, and we’re glad to hear we’ve been able to assist you with your questions and policy modifications. If you need anything else in the future, please don’t hesitate to reach out! - Tony"
Jerel McElroy
October 10, 2024
5
out of
5
rating by Jerel McElroy
"Nick has been amazing in helping with our insurance process for our new home along with our car insurance as well! Thank you Nick!"
We responded:
"Jerel, thank you so much for the kind words. I am so grateful to have such a terrific team behind me each day! We appreciate you. - Tony "
Ady Rivas
September 20, 2024
5
out of
5
rating by Ady Rivas
"Patricia is a pleasure to work with!"
We responded:
"Thank you, Ady! We're so glad to hear you had such a great experience with Patricia. She truly goes above and beyond for our customers. We appreciate your kind words and look forward to assisting you again in the future! - Tony"
Camille Bisulca
September 17, 2024
5
out of
5
rating by Camille Bisulca
"I wanted to thank this office, especially Nick and Patricia. My daughter had a terrible auto accident. While on the way to the scene of the accident, I called the office to inquire about coverage, towing, etc. and next steps. Nick was so compassionate and resourceful in helping with my questions. I also received a follow up call from Patricia to inquire about my daughter and to inform me of next steps in the claims process. I would highly recommend this office for ALL of your insurance needs. Thank you all!"
We responded:
"Camille, thank you so much for your heartfelt review! We’re truly sorry to hear about your daughter's accident, but we're glad Nick and Patricia could provide the support and guidance you needed during such a difficult time. Your recommendation means a lot to us, and we're here for you for any future needs. Wishing your daughter a smooth recovery! - Tony"
Savannah Redd
September 4, 2024
5
out of
5
rating by Savannah Redd
"Today I called the office to get myself set up for renter's insurance. Account rep Nick Dennis answered my call and he was so helpful!! I am so appreciative of kind people like him. He helped me get my policy set up quickly, while suggesting restaurants for me to try in the area, as I'm new to Charlotte!!! Thanks Nick!"
We responded:
"Thank you so much for your wonderful review, Savannah! We're thrilled to hear that Nick was able to assist you with setting up your renter’s insurance and that his local recommendations added a special touch to your experience. We always aim to provide not just excellent service but also a personal touch, and it’s great to know that Nick made a positive impression. Welcome to Charlotte, and we hope you enjoy exploring the city! If you need any further assistance, don’t hesitate to reach out. - Tony"
Matt Bowen
July 15, 2024
5
out of
5
rating by Matt Bowen
"Recently needed to get a quote for homeowner’s insurance for a new home I’m purchasing in the Charlotte area. Nick Dennis at Tony Hefner State Farm office was excellent to work with. He made the process simple, quick, and got me an extremely competitive quote. The thing that completely sold me on Nick and his office is the fact that I called him right at 5pm last Friday afternoon and he answered the phone and said “I won’t leave work today until you have what you need”. Customer service is a dying art in today’s world. Nick’s customer service earned him and his agency my business. I had called another insurance agency, that I won’t name, about 3 days prior to calling Nick, trying to get a quote, and it has now been six days and I haven’t heard back! Do yourself a favor, call Tony Hefner State Farm, and save yourself time and headaches. Thanks Nick!!!!!"
We responded:
"Matt, It has been an absolute pleasure to assist you in your time of need. The least we can do for our customers is give them the assurance that we will always have their back in this insurance world. We appreciate your business! - Tony"
Vincent Delvasto
July 2, 2024
5
out of
5
rating by Vincent Delvasto
"I have been with Tony's team for more than 20 Years. Tony and the team are great people. They are extremely honest, trustworthy and hard working. I cannot say enough good things about Tony and his team. I recommend them every chance I get."
We responded:
"Vincent, Thank you so much for your kind words and for being a loyal client for over 20 years! We truly appreciate your trust and support. We strive to provide the best service possible, and it's incredibly rewarding to hear that our hard work and dedication have made a positive impact. Your recommendations mean the world to us. We look forward to continuing to serve you for many more years to come! - Tony"
Vilma Millan-Lee
June 26, 2024
5
out of
5
rating by Vilma Millan-Lee
"My husband & I have been with StateFarm for over 9 years. Tony Hefner & his whole team are the very Best. From the receptionist to the agents are All friendly, professional & really care. They check our insurance policies, cars & home. They make sure we have the coverage we need & the prices are fair. Recently, Nick Dennis checked our policy again & was able to give us a discount. We really appreciate them & will continue to keep our cars & home insured with them. Thank you, Tony Hefner & team"
We responded:
"Vilma, it's so wonderful to hear how much you appreciate me and my team! We are always here to help in any way that we can! We appreciate you trusting us with your insurance all these years and we look forward to being here for you for many more years to come! Your continued loyalty means more to my team and I then I can express. Thank you for trusting our State Farm Agency each day! - Tony"
Secilia Molina
June 13, 2024
5
out of
5
rating by Secilia Molina
"They were wonderful to talk to! I was having issues with another company, but State Farm got me together and they were amazing to talk to."
We responded:
"Secilia, we are always here to help in any way that we can! I am so happy to hear we were able to provide you with a positive experience and set you up with the insurance coverage that works the best for you! Thank you so much for your review, we appreciate it! - Tony "
Daphne Brown
May 10, 2024
3
out of
5
rating by Daphne Brown
"I’ll give the agent 5 stars and Sam the customer service rep 1 star. She’s the most unmotivated sounding person I’ve ever spoken with. Each time I’ve had to call the office to get assistance with something she always sounds annoyed or as if she’s being bothered. The delivery of her responses sounds condescending. Not sure if it’s with certain customers or if she does this with everyone. I cringe when she answers and most times want to hang up and call after hours to ask questions but there are some things that can only be discussed or requested through the agent. Perhaps she needs diversity training, so she understands how to be kind and respectful to EVERYONE that calls. She’s definitely not a good representation of this office based on the Christian values I know the owner has."
We responded:
"Daphne, Thank you for taking a moment to write your review sharing your experience with my agency and specifically with Samantha. I also appreciate you taking my personal phone call to talk in more detail about your concern. We both agree tone, energy, pace, word selection, and delivery of information play a crucial role in business, but also in life. These are the things that help establish healthy dialog between individuals. Each one of us has a unique timbre and tone to our voice…..how that is perceived by the person receiving it (especially over a phone) can be taken in different ways. Because of this , it is important for each one of us to be self-aware of our voice, accent, pace, energy and overall intent when communicating with others. As we discussed, not one of us has ever arrived to perfection. There is always more to learn and always more to improve. I am taking your feedback as an opportunity to remind myself and my team that we can always do better. We want you and all our clients to have a remarkable experience with each interaction and never hesitate to call. - Tony"
Lara Pettit
May 9, 2024
5
out of
5
rating by Lara Pettit
"Insurance is NOT my favorite thing to deal with BUT I am so grateful for Tony, who I now consider a good friend. And that's how he approaches the business, which I look for when I am choosing who gets my hard-earned money. Tony isn't just out there doing business, he's fighting the good fight to help people and make what's often a stressful experience, a good healthy positive one. And he SHINES at what he does! If you're on the fence or need an upgrade or considering doing business with Tony: DO IT!!! He will make sure you are taken care of! The world needs more Tonys. Truly."
We responded:
"Lara, thank you for such a kind review! I am happy I was able to provide insight for you. I greatly look forward to continuing to work together and please don't hesitate to reach out if you need anything! - Tony"
Fidelia Banson
April 30, 2024
5
out of
5
rating by Fidelia Banson
"Nick was very helpful."
We responded:
"Fidelia, we hope to serve you for a lifetime, as it is important to my team and I that your experience is top notch each time. - Tony"
Shajuana Brigman
April 25, 2024
5
out of
5
rating by Shajuana Brigman
"Nicholas was awesome and did everything to get my business vehicle insured. He kept me informed until inception of the policy! Great job!!!"
We responded:
"Hello, thank you for taking the time to share such positive feedback with us! The time spent with my team and I will always be appreciated. - Tony"
Jose Molina
April 19, 2024
5
out of
5
rating by Jose Molina
"Trish Sherer did a excellent job on helping me out thank you so much"
We responded:
"Jose, our whole team appreciates this very kind review. We cannot thank you enough for the loyalty you have given to this agency. - Tony"
Scott Dennis
April 18, 2024
5
out of
5
rating by Scott Dennis
"The Tony Hefner Agency is always a pleasure to work with."
We responded:
"Thank you so much, Scott! We appreciate the great feedback! - Tony"
Mel Felder
April 10, 2024
5
out of
5
rating by Mel Felder
"Nick is always a pleasure to work with. He is informative, knowledgeable, professional and full of personality."
We responded:
"Thank you so much, Melissa! Nick is great and I am so glad to hear how helpful he was! We appreciate the great feedback! - Tony"
Maria Campagna
March 27, 2024
5
out of
5
rating by Maria Campagna
"Nick Dennis has been a lifesaver. He is awesome. I would recommend him to all my friends. He is pleasant, helpful and answers all my questions."
We responded:
"I am so happy to hear about your great experience with us, and Nick in particular. He is the best! Thank you for taking the time to share this great feedback. We appreciate you! - Tony"
Jecy Suarez
February 21, 2024
1
out of
5
rating by Jecy Suarez
"Front old lady very racists. Yes! You can’t find me because she didn't even get a try to give me a quote!"
We responded:
"Hello, my team and I pride ourselves on the integrity with which we conduct business and this review surely doesn't align with our core values. We keep detailed logs of all our calls and customers but unfortunately, we can’t find any record of you or your policy. My team is more than happy to assist you or get you in touch with the correct agency, please give our office a call at (704) 714-1494. - Tony"
h King
January 5, 2024
5
out of
5
rating by h King
"Tony Hefner State Farm has been my insurance company for many years, I love the family atmosphere and the professionalism that his staff brings to all there clients, particularly Samantha Abernathy! She has always been a huge help to me in any situation that I need for years now and I want to give her a round of applause 👏🏽👏🏽. Keep being Magnificent Samantha. P.S. Tony Hefner is a awesome person as well, he also makes you feel at home. Thank you."
We responded:
"We will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs as your loyalty means the world to us. Thank you for your thoughtful review and feedback about Samantha! - Tony"
Nicole Patterson
November 15, 2023
5
out of
5
rating by Nicole Patterson
"Nick was great, very knowledgeable and charismatic and made the process flow very organically. Thanks Nick!"
We responded:
"Nicole, I am so happy to hear about your great experience with us, and Nick in particular. He is the best! Thank you for taking the time to share. We appreciate you! - Tony"
J
October 23, 2023
5
out of
5
rating by J
"Great customer service and friendly staff"
We responded:
"J, we appreciate you and your business! - Tony"
Timothy Brown
October 13, 2023
5
out of
5
rating by Timothy Brown
"Experience is always great with State Farm. And everyone with them"
We responded:
"Thank you so much, Timothy! We truly appreciate the great feedback! - Tony"
Erin Neary
August 28, 2023
5
out of
5
rating by Erin Neary
"Great experience. Nick was so helpful and extremely responsive in getting me set up with home and car insurance. Such a smooth and easy process from start to finish!"
We responded:
"Erin, I am so happy to hear Nick was able to provide you with a positive experience and set you up with the insurance coverage that works the best for you! Thank you so much for your great review, we truly appreciate it! - Tony"