State Farm® Insurance Agent Tony Hefner

"Tony Hefner and his entire office is Super friendly and helpful. So happy to speak to an agent in person that can and is willing to go into details about coverages and policy information. Very glad I switched over to State Farm with Tony."

"Wife has had Tony since she moved up here from GA and I joined on in 2015 when we were married. Honestly great until you have to file a claim then it’s fighting them tooth and nail to get anything accomplished. Tony doesn’t want to hear your problems and barely does anything to help if you need it. He does the bare minimum. He will not fight for you when life happens so be ready if you have to file a claim. He’s practically a sales rep that can’t help with issues. He doesn’t give the best advice with certain situations. Now on to State Farm in general absolutely the worst company next to all-state to deal with. They will accuse you of damaging your home after a storm comes through even when you weren’t home during the storm was in another state at the same time. They will do anything and everything to not pay on a claim. If they do pay on a claim of yours be prepared to have your deductible go up as well. They will also attempt to strong arm you into accepting the first offer. They will do anything to get it done and over with. We have caught them in several lies and they continue to try and back it up. Won’t let you speak to a supervisor after you request one. This company is not loyal. They do not give fair compensation for your loses and you will have to fight them to get what you deserve. They give you what they think it’s worth nothing what your loss is actually worth. You’re better off going somewhere else."

"Very complete, patient, and friendly. Competitive."

"Jurgen was amazing to work with for my all my insurance needs (homeowners, cars, umbrella). He had great recommendations for lower my rate and also ensure appropriate coverage. He is pleasant and has a service mentality. I would not want to work with anyone else. Thank you!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"

"I had a very nice and confortable experience with this young man, he was such a pleasure to talk with and he worked so diligent with me on all my concerns and he's very knowledgeable about his work. I would recommend him to anyone looking to be part of the State Farm group."

"Tony is absolutely a gem! He takes time to go over my coverages, listens to my concerns and makes appropriate recommendations based on my needs and budget. We chat well beyond our appointment time and I appreciate him for that. I recommended Tony and his agency to anyone who wants that "like a good neighbor" treatment and more!"

"Jürgen helped us out a lot this year, excellent communication enjoyable to talk to. Very nice person to talk to."

"The team at Tony Hefner's office is incredible! Everyone there truly goes above & beyond and has treated me like family since I moved to NC in 2021. I look forward to continuing my business with no one but Tony Hefner's group for the remainder of my NC/SC residency."

"I've worked with Nick Dennis from this location for several years now and he's great. Very personable, straight to the point, and gets you what you ask for. It can be hard to find trustworthy insurance agents, and Nick is one of them for sure. Can't recommend him enough!"

"Wonderful customer service"

"Most transparent with all the information and truthful as well. State Farm auto insurance agents.name (Jurgen Bello'Slocs"

"Nick Dennis has been my account rep for years. Super friendly and great to talk to, always helpful with any of my questions."

"The staff is friendly, kind, and knowledgeable. I'm new here to Charlotte and one day I was having a meltdown, feeling overwhelmed and Tony happened to answer the phone when I called. He talked to me like we've known each other for years and I've never actually met him in person or over the phone. He helped me realize the importance of how precious life is. All this to say this state farm agency is phenomenal."

"Have worked with this group for 10 years now and they are always responsive and helpful to me when I have questions or need modifications to my policies"

"Nick has been amazing in helping with our insurance process for our new home along with our car insurance as well! Thank you Nick!"

"Patricia is a pleasure to work with!"

"I wanted to thank this office, especially Nick and Patricia. My daughter had a terrible auto accident. While on the way to the scene of the accident, I called the office to inquire about coverage, towing, etc. and next steps. Nick was so compassionate and resourceful in helping with my questions. I also received a follow up call from Patricia to inquire about my daughter and to inform me of next steps in the claims process. I would highly recommend this office for ALL of your insurance needs. Thank you all!"

"Today I called the office to get myself set up for renter's insurance. Account rep Nick Dennis answered my call and he was so helpful!! I am so appreciative of kind people like him. He helped me get my policy set up quickly, while suggesting restaurants for me to try in the area, as I'm new to Charlotte!!! Thanks Nick!"

"Recently needed to get a quote for homeowner’s insurance for a new home I’m purchasing in the Charlotte area. Nick Dennis at Tony Hefner State Farm office was excellent to work with. He made the process simple, quick, and got me an extremely competitive quote. The thing that completely sold me on Nick and his office is the fact that I called him right at 5pm last Friday afternoon and he answered the phone and said “I won’t leave work today until you have what you need”. Customer service is a dying art in today’s world. Nick’s customer service earned him and his agency my business. I had called another insurance agency, that I won’t name, about 3 days prior to calling Nick, trying to get a quote, and it has now been six days and I haven’t heard back! Do yourself a favor, call Tony Hefner State Farm, and save yourself time and headaches. Thanks Nick!!!!!"

"I have been with Tony's team for more than 20 Years. Tony and the team are great people. They are extremely honest, trustworthy and hard working. I cannot say enough good things about Tony and his team. I recommend them every chance I get."

"My husband & I have been with StateFarm for over 9 years. Tony Hefner & his whole team are the very Best. From the receptionist to the agents are All friendly, professional & really care. They check our insurance policies, cars & home. They make sure we have the coverage we need & the prices are fair. Recently, Nick Dennis checked our policy again & was able to give us a discount. We really appreciate them & will continue to keep our cars & home insured with them. Thank you, Tony Hefner & team"

"They were wonderful to talk to! I was having issues with another company, but State Farm got me together and they were amazing to talk to."

"I’ll give the agent 5 stars and Sam the customer service rep 1 star. She’s the most unmotivated sounding person I’ve ever spoken with. Each time I’ve had to call the office to get assistance with something she always sounds annoyed or as if she’s being bothered. The delivery of her responses sounds condescending. Not sure if it’s with certain customers or if she does this with everyone. I cringe when she answers and most times want to hang up and call after hours to ask questions but there are some things that can only be discussed or requested through the agent. Perhaps she needs diversity training, so she understands how to be kind and respectful to EVERYONE that calls. She’s definitely not a good representation of this office based on the Christian values I know the owner has."

"Insurance is NOT my favorite thing to deal with BUT I am so grateful for Tony, who I now consider a good friend. And that's how he approaches the business, which I look for when I am choosing who gets my hard-earned money. Tony isn't just out there doing business, he's fighting the good fight to help people and make what's often a stressful experience, a good healthy positive one. And he SHINES at what he does! If you're on the fence or need an upgrade or considering doing business with Tony: DO IT!!! He will make sure you are taken care of! The world needs more Tonys. Truly."

"Nick was very helpful."