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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kimberly Smith

March 9, 2023

1  out of  5 rating by Kimberly Smith
"I would not recommend. I been trying to get a refund on a canceled policy for over a month. The customer relations representative Samantha Abernathy has been rude through email and did not reply when I told her I never got the check she supposedly sent. I will never do business at this location again. No, I had to first remind and email several times. If a check mail 2/21 it should take more than 2 weeks to get to me. The issue is still not resolve nor did I receive a phone call. The only response I’ve received is through a Google review this office should be ashamed or maybe this how you treat black customers! Just know it’s terrible customer service."

Ryan Cote

September 30, 2022

5  out of  5 rating by Ryan Cote
"Tony and his staff are great. Quick to respond and extremely easy to work with. Highly recommend!"

Harrison Grothoff

September 20, 2022

5  out of  5 rating by Harrison Grothoff
"Always great service from Tony and crew!"

Troy “Scorpio” Mac

September 1, 2022

5  out of  5 rating by Troy “Scorpio” Mac
"I would have to say Tony Hephner and his team has always given me A++ service over the years. I’ve had other insurance agents from other companies, but State Farm has been far the BEST! I would recommend anyone to deal with Tony Hephner. Thank you Tony for all you do to make me feel secured!"


August 10, 2022

5  out of  5 rating by Dave
"The State Farm Firm in this location has some amazing individuals. I requested a quote for my vehicles and they did there best to save me as much as they could with being honest the whole way. Nick even called back a few days after I had signed up to let know the quote given was incorrect and shared my monthly rate would be even lower than the original quote (Bonus)! Thank you for your effort and time!"

David Burgess

July 1, 2022

5  out of  5 rating by David Burgess
"High qualty people and products. Tony and his team taje the time to listen before offerinh solutions. Responsive and professional with the backing of a quality company."

Kyara Bryant

June 29, 2022

5  out of  5 rating by Kyara Bryant
"I love this team! They're very informative and answer all of your questions in lay terms. They're patient with you. Customer service is incomparable. 10/10 would highly recommend. They're awesome!"

Ryan Dillon

March 18, 2022

5  out of  5 rating by Ryan Dillon
"Tremendous customer focus! When I moved to Charlotte and transferred my State Farm insurance I ended up with Tony. Had a lot of issues with the move and getting everything transferred and set up accordingly. Tony and his team have consistently went above and beyond anything I've ever seen from an Insurance outfit. Can't thank them enough and would recommend them to anyone in the area!"

Victoria Polito

October 21, 2021

5  out of  5 rating by Victoria Polito
"I couldn't be more satisfied with the customer service at State Farm! They are incredibly responsive and will always go the extra mile to help their customers. The whole team is awesome!"

Samantha Noel

June 25, 2021

5  out of  5 rating by Samantha Noel
"Tony was super helpful, professional and personable in helping me find the perfect policy that is reasonable. I would definitely recommend him!"

Cathy I

May 28, 2021

4  out of  5 rating by Cathy I
"Great Customer Service! Would have given Five 🌟 but, Auto Ins was bit pricey for my Purse."

Phylicia Francois

May 6, 2021

5  out of  5 rating by Phylicia Francois
"I have been with State Farm for years. I can truly say and I am not much to leave a comment but when you continuously receive outstanding service you have to give credit when it’s due. Tony Hefner and his team is truly like an extend family, the team is dedicated and knowledgeable in this insurance process. I never feel like I am being taken for granted or over paying at all. When I brought my home Tony and the team where there thru my daunting process and they made it so easy especially Patricia (who is my insurance bestie😆) I will never go to another insurance company ever #StateFarm4life😊. If you don’t have StateFarm you are just throwing money away."

Anna Hoover

November 24, 2020

5  out of  5 rating by Anna Hoover
"Tony heffner is great thumbs up"

Don Graessle

August 25, 2020

5  out of  5 rating by Don Graessle
"Just a fantastic first time visit, look forward to working with him in the future"

Brian Charlebois

March 4, 2020

5  out of  5 rating by Brian Charlebois
"Great office staff, everyone is incredibly friendly and willing to explain insurance policy’s and answer any coverage questions. Highly recommend meeting one on one with Tony to review your policy’s."

Margaret Hubbard

February 18, 2020

5  out of  5 rating by Margaret Hubbard
"They are great, friendly, and very knowledgeable."

Tamara Thomas

January 1, 2020

5  out of  5 rating by Tamara Thomas
"Friendly and knowledgeable employees along with several different products."

David Abernathy

October 16, 2019

5  out of  5 rating by David Abernathy
"I have been with Tony and State Farm for over two years now and their service has been second to none. Tony and his impressively professional and courteous team are always willing to go the extra mile to make sure all my questions and needs are promptly addressed. The staff there is very personable and easy to work with and I now have excellent coverage at the best rates. I would recommend Tony Hefner State Farm to anyone looking for any type of insurance policy as well as banking and finance needs. This agency is truly there for you!"

Jessica S

October 3, 2019

5  out of  5 rating by Jessica S
"Nick Dennis is the best!"

Ashley Evans Bunnell

September 25, 2019

5  out of  5 rating by Ashley Evans Bunnell
"Tony and his staff are excellent to work with. My questions are always answered quickly and my policies are routinely assessed to make sure the coverage is accurate for my needs. My coverage is better and my rates are lower than the previous company I was with a couple years ago. I would definitely recommend this office and staff for any insurance needs."

Barbara Huggins

September 24, 2019

5  out of  5 rating by Barbara Huggins
"I have been with Tony Hefner for over 2 years and have been extremely satisfied with the customer service I have received. All of my questions have been answered promptly, my policies reviewed when needed, my rates are cheaper and I have better coverage than I had with my previous insurance company. I would highly recommend Tony and his staff to anyone that is looking for any type of insurance."

daniel smith

September 20, 2019

1  out of  5 rating by daniel smith
"I have been a state farm customer for approximately 20 years now. Never had an issue before. HEATHER GACEK at this office seems to have a bad attitude and cannot provide clear direction."

Timothy Kenley

August 14, 2019

5  out of  5 rating by Timothy Kenley
"Very helpful and very friendly"

Robert Shoffner

September 24, 2018

5  out of  5 rating by Robert Shoffner
"I have been working with Tony for several years keeping my investment properties insured. He has always been there to help in difficult situations and is very knowledgeable about his business. I recommend him to anyone looking to insure their property. I look forward to many more years of excellent service!"

Rachelle Ryan

August 21, 2018

5  out of  5 rating by Rachelle Ryan
"Tony and his staff are wonderful!!! Tony is reliable, personable and honest. He has always gone above and beyond what I am use to with other insurance companies. If you are looking for someone to get your best interest and find you the coverage including price, you should definitely use Tony and his staff!! Thanks"