State Farm® Insurance Agent Tony Hefner

"Recently needed to get a quote for homeowner’s insurance for a new home I’m purchasing in the Charlotte area. Nick Dennis at Tony Hefner State Farm office was excellent to work with. He made the process simple, quick, and got me an extremely competitive quote. The thing that completely sold me on Nick and his office is the fact that I called him right at 5pm last Friday afternoon and he answered the phone and said “I won’t leave work today until you have what you need”. Customer service is a dying art in today’s world. Nick’s customer service earned him and his agency my business. I had called another insurance agency, that I won’t name, about 3 days prior to calling Nick, trying to get a quote, and it has now been six days and I haven’t heard back! Do yourself a favor, call Tony Hefner State Farm, and save yourself time and headaches. Thanks Nick!!!!!"

"My husband & I have been with StateFarm for over 9 years. Tony Hefner & his whole team are the very Best. From the receptionist to the agents are All friendly, professional & really care. They check our insurance policies, cars & home. They make sure we have the coverage we need & the prices are fair. Recently, Nick Dennis checked our policy again & was able to give us a discount. We really appreciate them & will continue to keep our cars & home insured with them. Thank you, Tony Hefner & team"

"I’ll give the agent 5 stars and Sam the customer service rep 1 star. She’s the most unmotivated sounding person I’ve ever spoken with. Each time I’ve had to call the office to get assistance with something she always sounds annoyed or as if she’s being bothered. The delivery of her responses sounds condescending. Not sure if it’s with certain customers or if she does this with everyone. I cringe when she answers and most times want to hang up and call after hours to ask questions but there are some things that can only be discussed or requested through the agent. Perhaps she needs diversity training, so she understands how to be kind and respectful to EVERYONE that calls. She’s definitely not a good representation of this office based on the Christian values I know the owner has."

"Insurance is NOT my favorite thing to deal with BUT I am so grateful for Tony, who I now consider a good friend. And that's how he approaches the business, which I look for when I am choosing who gets my hard-earned money. Tony isn't just out there doing business, he's fighting the good fight to help people and make what's often a stressful experience, a good healthy positive one. And he SHINES at what he does! If you're on the fence or need an upgrade or considering doing business with Tony: DO IT!!! He will make sure you are taken care of! The world needs more Tonys. Truly."

"Tony Hefner State Farm has been my insurance company for many years, I love the family atmosphere and the professionalism that his staff brings to all there clients, particularly Samantha Abernathy! She has always been a huge help to me in any situation that I need for years now and I want to give her a round of applause 👏🏽👏🏽. Keep being Magnificent Samantha. P.S. Tony Hefner is a awesome person as well, he also makes you feel at home. Thank you."

"I always have a great interaction with my State Farm agent. They are very knowledgeable and always willing to help. I recently had some issues with a tag transfer on a vehicle that had been totaled and Samantha Abernathy went above and beyond in helping me to resolve the issue. Thanks so much Samantha!"

"I would not recommend. I been trying to get a refund on a canceled policy for over a month. The customer relations representative Samantha Abernathy has been rude through email and did not reply when I told her I never got the check she supposedly sent. I will never do business at this location again. No, I had to first remind and email several times. If a check mail 2/21 it should take more than 2 weeks to get to me. The issue is still not resolve nor did I receive a phone call. The only response I’ve received is through a Google review this office should be ashamed or maybe this how you treat black customers! Just know it’s terrible customer service."